For some time, I was a reliable seller on Cardmarket, certainly one of Europe’s most popular platforms for buying and selling cards. I taken care of a great popularity — more than four hundred constructive evaluations, zero disputes, and dependable, Specialist services. But one unjustified dispute, dealt with by Cardmarket workers customers Silvia Parravano and Christian Tobehn, transformed all the things. In this article, I'll share my own practical experience, explain the structural flaws in Cardmarket's dispute approach, and issue a stark warning to other sellers.
A thoroughly clean report crafted in excess of a long time
A Proven vendor With one hundred% Positive feed-back
Before the incident, I used to be specifically the type of vendor every marketplace values. I listed investing playing cards accurately, described ailments transparently, and shipped immediately. I never ever acquired only one grievance — only praise.
The Importance of rely on on Cardmarket
Reputation is anything for sellers on Cardmarket. a single slip-up — even one that isn’t your fault — can harm several years of exertions. That’s what will make my story so alarming for Other folks running over the System.
The Dispute That Shattered My Standing
customer Ordered the Wrong Card, Then Blamed Me
The difficulty started off whenever a purchaser requested a card detailed precisely by name, set, and issue. Upon obtaining it, they falsely claimed I had despatched the “Incorrect version” — Regardless of obvious listing proof exhibiting I hadn’t.
Proof dismissed by guidance
I submitted screenshots on the listing, card Edition, and situation to establish my accuracy. But Cardmarket assist, specially Silvia Parravano, overlooked the info. in lieu of reviewing the listing or requesting clarification, she straight away sided with the client.
Silvia Parravano’s Mishandling in the Dispute
No truthful Investigation
Silvia’s determination was unilateral. She didn’t accept my evidence or ask for any counterevidence from the customer. She simply blocked my account. No hearing. No 2nd viewpoint. No attractiveness.
No Warning, No conversation
What designed this even worse was the suddenness with the motion. I was locked out of my account right away. My appeals — requesting an assessment or escalation — had been achieved with automated responses or silence. Silvia Parravano exercised complete authority with no accountability.
Christian Tobehn’s job: Reinforcing the Bias?
Reinforcing the exact same sample
In stick to-ups, my situation was also seen by Christian Tobehn, One more member of Cardmarket's assistance group. regrettably, as an alternative to examining get more info the info objectively, he doubled down on Silvia’s judgment. yet again, no explanation, no transparency, just automated deflections as well as a lasting ban.
A sample of vendor Disregard
Are Honest Sellers currently being Silenced?
following this experience, I began studying on line community forums and Neighborhood threads. I quickly learned I wasn’t by yourself. Dozens of lengthy-time sellers claimed identical ordeals — many involving Silvia Parravano.
A common concept? Buyers normally get, regardless if Erroneous — and sellers are still left voiceless.
How This Hurts all the Marketplace
when platforms should really secure purchasers, disregarding proof from sincere sellers brings about a broken ecosystem. When believe in is a person-sided, terrible actors take advantage, knowing they’ll be shielded by biased assist brokers.
the issue: No Oversight, No attraction
Lack of Transparency in Cardmarket’s program
one of the most alarming concern is definitely the absence of the appeals process. after personnel like Silvia or Christian make a call, it’s final. There’s no second evaluate, no accountability, and no way to restore entry to your account — It doesn't matter how robust your proof is.
possibility of Abuse and Blackmail
In my scenario, I was indirectly coerced into refunding a Phony assert — or shed my account solely. That’s not dispute resolution — that’s blackmail beneath the guise of customer support.
fiscal and Emotional repercussions
enterprise decline Overnight
I invested a long time in developing my vendor profile. everything energy was wiped out promptly, in conjunction with prospective upcoming money. My seller dashboard, order heritage, and loyal consumer base — all long gone.
Emotional Toll with a Trusted vendor
This wasn’t just a company hit. it had been demoralizing. being treated similar to a fraud soon after decades of integrity was emotionally devastating. I adopted just about every rule, and nonetheless acquired punished.
What Cardmarket should Do to get back believe in
System Reforms Are Urgently necessary
If Cardmarket really wants to keep excellent sellers and forestall long term abuse, it will have to:
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✅ Introduce a clear attractiveness procedure for blocked accounts
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✅ have to have disputes to get reviewed by at least two unbiased support brokers
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✅ prepare employees like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ shield sellers who submit apparent, factual proof
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✅ set up accountability metrics for employees selections
Without these changes, sincere sellers will proceed to get collateral harm in the procedure that blindly favors potential buyers.
remaining ideas: Be cautious, keep Documented
if you are at this time offering on Cardmarket, don’t believe your excellent file will protect you. you might be usually one particular purchaser grievance — even a Wrong a person — faraway from remaining silenced.
defend you by:
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having screenshots of each listing
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Archiving conversation with potential buyers
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Backing up your account info consistently
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getting ready for disputes — Even when you do very little Erroneous
summary:
My working experience with Silvia Parravano and Christian Tobehn ought to function a significant warning to anyone applying Cardmarket. I thought within the System. I played by The principles. And that i however got eradicated with no bring about.
If Cardmarket continues to ignore seller legal rights, much more dependable sellers will wander absent. And when that occurs, the System received’t just reduce sellers — it’ll drop its credibility.
Has one thing very similar transpired for you? Share your experience and help elevate awareness. Sellers should have far better.